Introduction

Winwin maintains a formal Responsible Gaming Policy to govern the company’s approach to responsible gaming and the prevention of underage participation across all Winwin platforms. This Policy applies to all casino, sports, and ancillary services operated by Winwin and governs user interactions, account management, and user support related to responsible gaming.

Principles of Responsible Gaming

Players must engage with Winwin as a form of entertainment, not as a source of income. The following principles apply at all times:

• Play within personal means; set and adhere to explicit monetary limits that will not affect essential financial obligations.
• Avoid borrowing money or using funds designated for other purposes to gamble on Winwin.
• Do not gamble while under the influence of alcohol, drugs, or any condition that impairs judgment.
• Do not chase losses or use gambling as a coping mechanism for non-gambling problems.
• Maintain a balanced lifestyle with social, family, and work commitments.

Understanding Problem Gambling

Problem gambling is defined by diminished control over gambling behavior and negative consequences to personal, professional, or financial well-being. Indicators may include:

• Time or money spent on gambling exceeds initial intentions; significant or ongoing losses.
• Gambling interferes with work, study, or relationships; conflicts with others result from gambling activities.
• Attempts to recoup losses lead to further gambling in a cycle of escalation.
• Lying to conceal the extent of gambling activity; progressing concealment or secrecy around gambling patterns.
• Feeling compelled to gamble to escape problems or negative emotions.

If signs are present, Winwin encourages seeking assistance from qualified professionals or recognized support organizations. Early action improves outcomes.

Age Verification and Underage Gambling Prevention

Winwin prohibits participation by individuals below the applicable legal age. To prevent underage access, the following verification procedure is implemented:

• Users must provide a copy or clear photograph of a valid identification document displaying full name, date and place of birth, issuance and expiry dates, and the user’s signature. The user’s photograph must include a visible image of the person holding the document to verify identity and age.
• If it is suspected that a user has not reached the legal age or has engaged in gambling activities prior to attaining it, Winwin will: close the user’s account, render all related transactions void, return deposited funds, reverse stakes or bets, and forfeit any winnings attributed to that period to the relevant payment instrument, as applicable.

Parents and guardians seeking to prevent minor access should implement appropriate controls and monitor usage in accordance with local law. Winwin recommends the use of suitable parental control software and device-level restrictions consistent with best practices for child safety online.

Self-Exclusion and Cooling Off

Winwin provides a structured Self-Exclusion program to support users who require a break from gambling or wish to abstain for a defined period.

1. 24-Hour Cooling Period – A 24-hour cooldown is available prior to entering a full self-exclusion. During this period, the user cannot place bets or wagers in the areas from which they have self-excluded, while rewards already earned may remain accessible as defined by policy.
2. Step 1: Initiation – The user selects the Self-Exclusion option for the specified sections (Casino, Sportsbook, or both) and confirms via authentication to proceed to cooldown.
3. Step 2: Self-Exclusion – After cooldown, the user confirms continued exclusion and selects the applicable scope and duration, including mandated maximum periods or permanent exclusion. A summary confirms the scope and duration of the exclusion.
4. Scope – Exclusions may apply to one section or the entire platform, as chosen by the user.
5. Durations – Exclusions may be set for a finite period or permanently, subject to the user’s selection. The period, once chosen, is not reversible for the duration selected unless a subsequent multi-step assessment is completed as required by Winwin’s responsible gambling procedures.

During a self-exclusion, the user will be barred from accessing the excluded areas. Access to the remaining areas of Winwin may continue, subject to any platform-specific arrangements. On permanent self-exclusion, the user’s account will be blocked and no new accounts may be created under the same identity. Rewards and promotions previously earned may be retained or forfeited in accordance with applicable policy.

Limit Setting and Breaks

Winwin supports proactive self-management through configurable limits and breaks:

• — Users may set daily, weekly, or monthly deposit and loss limits to control exposure. Examples include a daily deposit limit of 50 to 200 currency units or a loss limit of 50 to 300 currency units, adjustable by the user’s preference and jurisdictional requirements.
• — Users may cap session duration (for example, 60 minutes per session) and enforce regular breaks between sessions to maintain balance.
• — Users can review activity history and warning indicators within the Responsible Gaming section of their account to monitor patterns over time.

Minors and Family Safeguards

Winwin maintains controls to prevent minor participation and supports guardians in safeguarding underage users:

• Registration requires verification of age and identity in accordance with the company’s procedures.
• Guardians should employ appropriate device and payment controls, limit access to gambling environments, and monitor online activity in accordance with local law.

Help and Support Resources

Users who recognize signs of problem gambling or who require support should seek assistance promptly. Recognized organizations that provide confidential and free guidance include:

• Organizations specializing in problem gambling support and treatment.
• Professional psychologists or licensed clinicians with experience in addictive behaviors.

Winwin also provides direct assistance channels. Users may contact the Support Team for guidance on Responsible Gaming options or to discuss specific concerns. In cases of immediate risk, users should contact local emergency services as appropriate.

Data Privacy and Verification

Winwin processes are designed to protect user data and ensure verification is conducted in a secure, privacy-conscious manner. Identity and age verification information is collected and stored solely for the purpose of ensuring compliance with legal and regulatory requirements and for enforcing responsible gaming measures. Data is retained in accordance with applicable laws and Winwin’s data handling policies and may be used to support compliance audits and investigations where required.

Compliance and Enforcement

Non-compliance with this Policy may result in escalation, including, but not limited to, temporary restrictions, account suspension, or permanent dismissal from Winwin services. In cases involving underage participation or suspected fraudulent activity, Winwin reserves the right to suspend or terminate access and to take appropriate legal or regulatory actions as permitted by applicable law. Any funds held on accounts subject to restrictions will be handled in accordance with internal policy and regulatory obligations, including potential refunds of deposits where required by law.

Contact and Access to Assistance

For questions about this Policy or to request support related to Responsible Gaming, users may contact the Winwin Support Team at support@Winwin or otherwise reach the Compliance or Responsible Gaming teams via official channels. For information about professional help, users may consult nationally recognized organizations dedicated to problem gambling support and safe gaming practices. All communications will be treated confidentially and in accordance with applicable data protection laws.